Handing a person car keys

We hear you.
Car buying isn’t easy.

We love our cars – they’re like a member of the family. But the process of buying a car? Not so much.

Every day we work with customers, dealers and manufacturers who share ideas. Ideas about how we can make life easier and be less of a bank and more of a partner. You’ve inspired us. Now Chase is on a mission to improve car buying for everyone involved.

Here’s some of what we heard:

“There should be more care when you purchase a car. They care about you so much when you purchase a home.”

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“It was also exciting. It was exciting because it was like a new experience, a new chapter.”

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“Once you've found the right vehicle, now you want the right price and that seems to be where it gets hairy.”

“I’ve bought about 50 cars in my life and every time I walk away thinking ‘did I do that right?’”

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“The people [at the dealership] were awesome.”

“I feel like they didn't have much patience for my children, and they didn't have patience for me when I had to have patience for my children.”

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SO YOU WANT A
NEW CAR?
What do you do?

A. 59%

Jump online and start researching

B. 41%

Ask my family and friends for advice

ONE OF THE MOST
INTIMIDATING
PARTS ABOUT
BUYING A CAR IS...

A. 38%

The research (information overload)

B. 62%

The pressure to make a choice

MY IDEAL CAR
BUYING EXPERIENCE
WOULD:

A. 56%

Have a transparent, pre-set price

B. 44%

Be negotiated to the last penny

What’s next?

We’re collaborating with dealers in our network to build a better car buying experience. Whether or not you finance your car or truck with Chase, we want to help you through the process and make sure you feel confident in the decisions you make.

Stay tuned for a new car buying experience coming next year.

Follow us @Chase for opportunities to share your thoughts and hear the latest.

Disclosure for IG polls: Based on Instagram polls taken by 2,600 PureWow followers in July and August 2018.