Chase Auto FAQs

Chase Auto Preferred is a concierge car buying service tailored to consumers who want a more enjoyable shopping experience at a dealer. Chase Auto Preferred provides discounted pricing on new and used vehicles and a Concierge who will walk with you through the car buying process.

What information do I need to apply?

To complete an application, you'll be asked to provide your personal information such as name, address, Social Security number, employment information, income, email address and your vehicle make, model, trim, VIN and the details of your requested loan. If you're an existing Chase customer the information stored in your Chase profile will pre-fill upon signing in. Keep in mind we may ask for additional information based on your loan type and application.

What are the credit requirements to apply?

We use a number of factors when making credit decisions, including the information you provide in your application and the information in your credit bureau report.

What should I do if I have a credit freeze?

If you have a credit freeze, you will need to temporarily lift or permanently remove your security freeze by contacting all three credit bureaus (Equifax, TransUnion and Experian) before you submit an application.

Is there an application fee?

Chase Auto does not charge an application fee.

Does Chase offer auto financing on private party/person to person vehicle purchases?

No, Chase does not offer auto financing on private party vehicle purchases.

How do I apply for a business auto loan?

To apply for a business loan, you'll need to work with a relationship manager at a Chase branch or visit our business lending site by clicking here.

What if I don't know exactly how much money I need to borrow?

Your exact amount may change as you work out the details with your dealer. It's best to be as accurate as possible because changes can affect your approval and terms. Your dealer can update the final amount once you agree on a final price.

What's the difference between applying for financing at a dealer and applying directly with Chase?

If you apply for financing directly with us, only Chase will receive your application. If you apply at a dealer, they may send your application to multiple lenders.

Do I have to apply for credit again when I get to my dealer?

When you apply with us, your dealer will have the approval details so there's no need to re-apply.

If you approve my application, am I obligated to finance with Chase?

You don't have to finance with Chase, even if we approve your application. However, if you want to take advantage of this offer, contact your dealer.

What is the interest rate for my new car?

Our Auto Loan Rate Calculator provides estimated rates and monthly payments.

You'll need to submit an application to determine your credit decision and Annual Percentage Rate (APR). If you've already applied, go to chase.com/loanstatus and sign in or contact your dealer to determine your interest rate.

What interest rates do you offer?

Please use our Auto Loan Rate Calculator for assistance with interest rates.

What will my monthly payment be?

Your monthly payment will change depending on several factors, including your loan amount, term and APR. To see an estimated monthly payment, please use our Payment Calculator.

Are there any vehicles Chase does not finance?

The following vehicles are not eligible for financing, include but are not limited to:

  • Vehicles older than 10 calendar years
  • Vehicles more than 120,000 miles
  • Commercial vehicles
  • Salvaged or branded title vehicles
  • Vehicles that are not titled or registered in one of the 50 United States or District of Columbia
  • Vehicle usage for taxis, limousines, ride share, Uber, Lyft, etc.
  • Motorcycles, recreation vehicles (RV), boats or aircraft
  • Certain exotic makes

What information do I need to apply?

To complete an application, you'll be asked to provide your personal information such as name, address, Social Security number, employment information, income, email address, the vehicle you are refinancing make, model and VIN and the details of your requested loan. Keep in mind we may ask for additional information based on your loan type and your application.

What are the credit requirements to apply?

We use a number of factors when making credit decisions, including the information you provide in your application and the information in your credit bureau report.

What should I do if I have a credit freeze?

If you have a credit freeze, you will need to temporarily lift or permanently remove your security freeze by contacting all three credit bureaus (Equifax, TransUnion and Experian) before you submit an application.

Is there an application fee?

Chase Auto does not charge an application fee.

What if I don't know exactly how much money I need to borrow?

You can provide us with an estimated amount. We will call your financial institution to get the exact payoff amount.

What interest rates do you offer?

To view our current auto refinance rates click here.

Note: Assumptions for rates shown include a loan-to-value of 95% for used vehicles, which is from the previous model year, excellent credit history (FICO® credit rating of 740 and above), loan amount of $23,000.

What will my monthly payment be?

Your monthly payment will change depending on several factors, including your refinance loan amount, term and APR. To estimate your monthly payments, please use our Auto Refinance Calculator.

Are there any vehicles Chase does not finance?

The following vehicles are not eligible for financing, include but are not limited to:

  • Vehicles older than 10 calendar years
  • Vehicles more than 120,000 miles
  • Commercial vehicles
  • Salvaged or branded title vehicles
  • Motorcycles, recreation vehicles (RV), boats or aircraft
  • Certain exotic makes