Frequently Asked Questions
Prequalification
What does it mean to prequalify?
Prequalification gives you an idea of how much you may be able to borrow. We base this estimate on your self-reported income, an estimated Annual Percentage Rate (APR) determined by your credit and a term of 72 months. Prequalification isn't a loan application or a guaranteed financing offer.
Why should I get prequalified?
Prequalification gives you a sense of how much you can borrow before you apply for financing.
Will I definitely be prequalified?
Sometimes the information requested by this tool isn't enough for us to provide a prequalification amount. Something as simple as an address inconsistency or a freeze on your credit may prevent us from being able to give an immediate response. If that happens, we'll provide you with the resources you need to connect with a dealer in our network who can work with you to find a car and financing that work for your budget.
Why won't it affect my credit score?
Allowing a review of your credit report for a prequalification or checking your own credit report is called a "soft inquiry." Soft inquiries do not affect your credit score because you are not actually applying for new credit.
Where and how can I use my prequalification?
Your prequalification is an estimate based on your self-reported income, an estimated Annual Percentage Rate (APR) based on your credit, and a term of 72 months. Now that you have an idea of how much you may be able to borrow you can start shopping for a car at a dealer in our network. You may submit your application online or apply directly at the dealership when you are ready to finance your car.
Are there any limitations?
Any financing will require an application and be subject to Chase's then-current underwriting standards including but not limited to, income, credit, ability to repay, and collateral requirements. If you decide to apply for Chase financing, Chase will obtain a new credit report after receiving your completed application for credit.
Do I use this prequalification or my approved auto finance offer?
If you're a Chase customer, you may already have an approved offer when you sign in to your account under "Just For You" or you may have received one by email. You should use the pre-approved offer.
Pre-Application
What information do I need to apply?
To complete an application, you'll be asked to provide your personal information such as name, address, Social Security number, employment information, income, email address and your vehicle make, model, trim and the details of your requested financing. If you're an existing Chase customer the information stored in your Chase profile will pre-fill upon signing in. Keep in mind we may ask for additional information based on your auto finance application.
What are the credit requirements to apply?
We use a number of factors when making credit decisions, including the information you provide in your application and the information in your credit bureau report.
What should I do if I have a credit freeze?
If you have a credit freeze, you will need to temporarily lift or permanently remove your security freeze by contacting all three credit bureaus (Equifax, TransUnion and Experian) before you submit an application.
Is there an application fee?
Chase Auto does not charge an application fee.
Does Chase offer auto refinancing?
Yes, if your car and current financing meet all requirements, you can submit an application to refinance.
Does Chase offer auto financing on private party/person to person vehicle purchases?
No, Chase does not offer auto financing on private party vehicle purchases.
How do I apply for auto financing for a business?
To apply for business financing, you'll need to work with a relationship manager at a Chase branch or visit our business lending site by clicking here.
What if I don't know exactly how much money I need to borrow?
Your exact amount may change as you work out the details with your dealer. It's best to be as accurate as possible because changes can affect your approval and terms. Your dealer can update the final amount once you agree on a final price.
What's the difference between applying for financing at a dealer and applying directly with Chase?
If you apply for financing directly with us, only Chase will receive your application. If you apply at a dealer, they may send your application to multiple lenders.
Do I have to apply for credit again when I get to my dealer?
When you apply with us, your dealer will have the approval details so there's no need to re-apply.
If you approve my application, am I obligated to finance with Chase?
You don't have to finance with Chase, even if we approve your application. However, if you want to take advantage of this offer, contact your dealer.
What is the interest rate for my new car?
Our Auto Finance Calculator provides estimated rates and monthly payments.
You'll need to submit an application to determine your credit decision and Annual Percentage Rate (APR). If you've already applied please click here and sign in to view your application status or contact your dealer to determine your interest rate.
What interest rates do you offer?
Please use our Auto Finance Calculator for assistance with interest rates.
What will my monthly payment be?
Your monthly payment will change depending on several factors, including your amount financed, term and APR. To see an estimated monthly payment, please use our Payment Calculator.
Are there any vehicles Chase does not finance?
The following vehicles are not eligible for financing, include but are not limited to:
- Vehicles older than 10 calendar years
- Teslas older than 5 calendar years
- Vehicles with more than 120,000 miles
- Commercial vehicles
- Salvaged or branded title vehicles
- Vehicles that are not titled or registered in one of the 50 United States or District of Columbia
- Vehicle usage for taxis, limousines, ride share, Uber, Lyft, etc.
- Motorcycles, recreation vehicles (RV), boats or aircraft
- Certain exotic makes
Application
How do I apply for auto financing with Chase?
An auto finance application can only be submitted online, please click here to view more information.
What should I do if I receive an application system error when applying?
If you continue to receive a system error message, close out of your browser and try again. If that doesn't work then please try using a different browser (i.e. Firefox, Chrome).
My joint account owner's personal information pre-fills in my application, how can I remove their information?
To apply with only your information, please select "no" when asked if you are enrolled in Chase Online during the application. You will then be able to enter your information.
Do I need to know the specific car I want to buy when I apply?
Yes, we need to know which car you'd like to buy and a few details (make, model and trim) as well as the dealer name when you apply so that we can give you the most accurate credit decision and rate.
Can I apply with someone else?
You can apply alone or with another applicant. Simply choose the option to apply with a co-applicant when starting your application.
How old do I need to be to apply?
Generally, applicants must be 18 years or older to apply.
Do I need a down payment?
A down payment is not required but providing one can reduce the amount you need to finance.
How long will it take to receive a credit decision after I submit my application?
Most decisions are available within 2-3 hours. If your application requires a more detailed review, it may take longer. Your credit decision will be sent to the email address on your application.
Post Application
When do my credit decision and Annual Percentage Rate (APR) expire?
Your credit decision and Annual Percentage Rate (APR) are good for 30 days (90 days for Tesla) from the decision date.
Can I check the status of my application once I've submitted it?
You may check the status of your application at any time, please click here and sign in to view your application status. If you are an existing Chase customer you can sign in with your username and password; if you are a new Chase customer you can locate your application ID number in the email sent by Chase Auto.
Can I make changes after I submit my application?
You can change your car information, term and amount at the dealer or with your dedicated Chase Auto representative. Keep in mind that any changes to your request, your dealer, or car could change your credit decision and terms. You can change your dealer by going to any participating Chase dealer, which you can find using our dealer locator tool.
My application was approved; what do I do next?
Print your approval details or show the dealer your approval email. They'll use this information to look you up in their system so you can complete your financing. If purchasing directly from Tesla, sign in to refer to your approved application and see next steps.
Do I need to bring any information with me to the dealer?
The information you need will depend on your particular situation. When you apply, we'll let you know which documents to bring to the dealer, along with proof of insurance and a valid driver's license.
Once I receive my credit decision, how do I purchase my car?
Your credit decision and terms are sent to your dealer upon approval. You can go directly to the dealer to finalize your documentation and purchase your vehicle.
Dealers
Where can I find a list of dealers in the Chase network?
Please use our Dealer Locator to find a dealer in our network.
What if I can't find my dealer in the dealer search/dealer locator?
If your dealer does not return in the dealer search on Chase.com, you will need to apply directly at the dealership. Your financing may or may not be with Chase.
How will my dealer know if I'm approved?
If we approve your auto finance application, we'll let the dealer know the details of your application decision. If purchasing a vehicle directly with Tesla, you'll need to let Tesla know you're approved to finance with Chase.
Servicing
How long will it take to receive my title?
Your dealer will work with us to complete this process and they'll be able to give you this information.
Will I receive a coupon book or statements in the mail?
You'll receive quarterly statements in the mail. To manage your paperless preferences, sign in to your account and click on "Profile & settings" in the upper left navigation on chase.com then select "Paperless". From here you can turn paperless statements on or off.
Chase Auto’s digital car buying service that is designed to give you a customized car buying experience, which may include shopping online from home and connecting with both local and online retailers to complete your purchase. You can even browse new and used inventory from Dealers in the Chase Auto network based on your vehicle search preferences.
Once you select a car, you’ll connect with a participating Dealer who will guide you through your car buying experience, including helping you choose the financing option that’s best for you, which may or may not be with Chase. You do not have to finance your vehicle with Chase. If you are only interested in auto financing, please visit chase.com/auto to explore your options.
Chase Auto’s car buying service works best when you are actively in market for a new car. If you’re not ready to buy a car within the next 30 days, please visit chase.com/auto for more auto resources and information.
If you are ready to buy a car within the next 30 days, search for vehicles using the form at the top of Chase Auto's car buying site. When you find the specific vehicle you’re interested in, complete the interest form on that vehicle’s detail page with your contact information and meeting preferences. We’ll send that information to the Dealer. The Dealer will contact you soon after we provide your contact information and preferences. Please provide your best contact information so your Dealer can easily communicate with you. If you don’t receive a response, please check your spam folders for an email from the Dealer(s).
From there, you can expect that:
- Your Chase Auto participating Dealer will facilitate and guide you through your car buying experience.
- Your car buying experience will be customized to your needs as much as possible. You may prefer, for example, to have a tailored test drive or car delivery experience.
- Your Dealer will work with you to accommodate your scheduling preferences.
Finally, at the end of the process, you can expect to receive a survey from us requesting your feedback on your car buying experience.
Dealer inventory feeds are generally refreshed daily. If you have an inventory-related question on a particular vehicle, please speak with your dedicated Dealer. Vehicle inventory availability is subject to change.
No, participation is open to anyone who is interested in purchasing a vehicle in the select markets currently available. You do not need to have a Chase account to participate in this program. You do need to agree that Chase and the dealer(s) will share information with each other concerning your participation in this program, and that Chase will follow up with you to ask for your feedback concerning your experience.
Yes, you can buy a new or used car from local dealer inventory, including having the option of shopping online from the comfort of your home. Click here to search local dealer inventory today.
Yes, you can lease a new car from local dealer inventory, including having the option of shopping online from the comfort of your home. Please talk with your Dealer about your available leasing options. Click here to search local dealer inventory today.
When you find the vehicle you're interested in buying today, complete the interest form on that vehicle's detail page with your contact information and meeting preferences. You can search again if you’re interested in more than one vehicle make and model.
Yes! If you’re interested in a brand that isn't listed above, please check back soon. We'll be adding more brands and dealers to the program in the coming months.
We value your feedback and will be contacting you to learn about your experience using the email address you provided to us on your initial interest form. Depending on your comments, it’s possible we may have additional follow-up questions as well. If you don’t receive a survey request from us within 45 days of your car purchase, please be sure to check your spam and junk email folders. If you have questions about the program, please email us here. If you have immediate feedback you want to share you can also provide feedback via one of the methods listed in Chase Complaints & Feedback.
Auto refinancing is the process of replacing your existing vehicle financing for the purpose of obtaining better terms. This may result in a lower interest rate, reduced monthly payments, or a different financing term.
After we approve an application, it typically takes about two weeks to complete the required documentation. It then takes around 30-60 days to payoff your current lender and update your title, depending on the DMV.
Chase doesn’t charge an application fee. However, some states impose title fees and taxes for vehicle refinancing. If your state requires taxes and title fees, we’ll include them in your final financing amount and pay the state agency on your behalf.
Currently, we don’t offer refinancing for vehicles financed through JPMorgan Chase Bank, N.A. ("Chase") or through Aston Martin Financial Services, Jaguar Financial Group, Land Rover Financial Group, Maserati Capital USA, McLaren Financial Services, Rivian Financial Services and Subaru Motors Finance.
Refinancing is not available for vehicles titled in Hawaii, Kentucky, Maryland, Michigan, Minnesota, Missouri, Montana, Oklahoma and Wyoming.
No, you don't need a Chase account to refinance your vehicle with Chase.
If your credit score has improved or interest rates have lowered, refinancing could be right for you. Use our Car payment calculator to get a sense of your refinancing options. The calculator is not a prequalification, application or guarantee of offer.
Currently, we don't refinance cars that are:
- 10-years-old or older, or 5-years-old or older for some makes
- In excess of 120,000 miles
- Leased
- Not for personal use
- Salvage, branded or bonded titles
- Financed through JPMorgan Chase Bank, N.A. ("Chase") or through Aston Martin Financial Services, Jaguar Financial Group, Land Rover Financial Group, Maserati Capital USA, McLaren Financial Services, Rivian Financial Services and Subaru Motors Finance.
No, you can’t change who’s on your title or the state where your vehicle is titled when refinancing.
All current owners listed on the title must apply for refinancing together.
Applying for auto financing generates a "hard" credit pull and may impact your credit score.
Voluntary protection products (e.g., extended warranty or GAP waiver) included in your current financing may not transfer to the new financing. Check with your current lender to see how refinancing will impact you.
After you’re approved, it typically takes about two weeks to complete the required documentation. It then takes around 30-60 days to payoff your current lender and update your title, depending on the DMV.
In order to refinance with JPMorgan Chase Bank, N.A. ("Chase"), your estimated payoff must be at least $4,000 and less than $100,000. Fees are excluded.
All applicants need to provide personal information including income and housing details, as well as a driver’s license. Some states have additional requirements, such as New York, where the title must be provided.