Chase Auto FAQs
What is Chase Auto Preferred?
Chase Auto Preferred is a concierge car buying service tailored to consumers who want a more enjoyable shopping experience at a dealer. Chase Auto Preferred provides discounted pricing on new and used vehicles and a Concierge who will walk with you through the car buying process.
What should I expect in the Chase Auto Preferred process?
Once you provide your contact information, you can expect your Chase Auto Preferred Concierge, who is a dealership employee dedicated to being the sole point of contact for Chase Auto Preferred customers, to contact you.
From there, you can expect that:
- Your Chase Auto Preferred Concierge from the dealership will facilitate and walk with you through your purchase process
- You’ll receive Chase Auto Preferred discounted pricing communicated at the dealership
- You’ll receive timing and location flexibility for test drive and trade-in evaluation
Please provide your best contact information so your Chase Auto Preferred Concierge can easily communicate with you. If you don’t receive a response, please check your spam folders for an email from the dealer(s).
Finally, at the end of the process, you can expect to receive a survey requesting your feedback on your experience with Chase Auto Preferred from us.
Do I need a Chase account to participate in Chase Auto Preferred?
No, participation is open to anyone who is interested in purchasing a vehicle in Arizona. You do not need to have a Chase account to participate in this program. By participating in this program, you do need to agree that Chase and the dealer(s) will share information with each other concerning your participation in this program, and that Chase will follow up with you to ask for your feedback concerning your experience.
Does Chase Auto Preferred apply to purchase and lease?
Yes, Chase Auto Preferred applies to both purchase and lease.
Does the Chase Auto Preferred discounted pricing on a vehicle include all associated fees?
No, the Chase Auto Preferred discounted price does not apply to any additional document fees, tax, title and/or registration charges, or other charges required by law. Additionally, any aftermarket product purchases (e.g., tire and wheel coverage) will not be included in the discounted price.
What if I’m interested in more than one brand?
Please tell us the ZIP code for where you want to shop, and choose up to 6 car makes to search for participating dealers. We can send your car make and contact preferences to 6 dealers at a time, and you can search again if you’re interested in more car makes.
Will more dealers and brands be added to the program?
Yes! If you’re interested in a brand that isn't listed above, please check back soon. We'll be adding more brands and dealers to the program in the coming months.
Where can I provide feedback on the Chase Auto Preferred program?
We value your feedback and will be contacting you to learn about your experience with Chase Auto Preferred using the email address you provided to us on your initial interest form. Depending on your comments, it’s possible we may have additional follow-up questions as well. If you don’t receive a survey request from us within 45 days of your car purchase, please be sure to check your spam and junk folders. If you have immediate feedback you want to share you can also provide feedback via one of the methods listed in Chase Complaints & Feedback.
Pre-Application
What information do I need to apply?
To complete an application, you'll be asked to provide your personal information such as name, address, Social Security number, employment information, income, email address and your vehicle make, model, trim, VIN and the details of your requested loan. If you're an existing Chase customer the information stored in your Chase profile will pre-fill upon signing in. Keep in mind we may ask for additional information based on your loan type and application.
What are the credit requirements to apply?
We use a number of factors when making credit decisions, including the information you provide in your application and the information in your credit bureau report.
What should I do if I have a credit freeze?
If you have a credit freeze, you will need to temporarily lift or permanently remove your security freeze by contacting all three credit bureaus (Equifax, TransUnion and Experian) before you submit an application.
Is there an application fee?
Chase Auto does not charge an application fee.
Does Chase offer auto financing on private party/person to person vehicle purchases?
No, Chase does not offer auto financing on private party vehicle purchases.
How do I apply for a business auto loan?
To apply for a business loan, you'll need to work with a relationship manager at a Chase branch or visit our business lending site by clicking here.
What if I don't know exactly how much money I need to borrow?
Your exact amount may change as you work out the details with your dealer. It's best to be as accurate as possible because changes can affect your approval and terms. Your dealer can update the final amount once you agree on a final price.
What's the difference between applying for financing at a dealer and applying directly with Chase?
If you apply for financing directly with us, only Chase will receive your application. If you apply at a dealer, they may send your application to multiple lenders.
Do I have to apply for credit again when I get to my dealer?
When you apply with us, your dealer will have the approval details so there's no need to re-apply.
If you approve my application, am I obligated to finance with Chase?
You don't have to finance with Chase, even if we approve your application. However, if you want to take advantage of this offer, contact your dealer.
What is the interest rate for my new car?
Our Auto Loan Rate Calculator provides estimated rates and monthly payments.
You'll need to submit an application to determine your credit decision and Annual Percentage Rate (APR). If you've already applied, go to chase.com/loanstatus and sign in or contact your dealer to determine your interest rate.
What interest rates do you offer?
Please use our Auto Loan Rate Calculator for assistance with interest rates.
What will my monthly payment be?
Your monthly payment will change depending on several factors, including your loan amount, term and APR. To see an estimated monthly payment, please use our Payment Calculator.
Are there any vehicles Chase does not finance?
The following vehicles are not eligible for financing, include but are not limited to:
- Vehicles older than 10 calendar years
- Vehicles more than 120,000 miles
- Commercial vehicles
- Salvaged or branded title vehicles
- Vehicles that are not titled or registered in one of the 50 United States or District of Columbia
- Vehicle usage for taxis, limousines, ride share, Uber, Lyft, etc.
- Motorcycles, recreation vehicles (RV), boats or aircraft
- Certain exotic makes
Application
How do I apply for an auto finance loan with Chase?
An auto finance loan applications can only be submitted online, please click here to view more information.
What should I do if I receive an application system error when applying?
If you continue to receive a system error message, close out of your browser and try again. If that doesn't work then please try using a different browser (i.e. Firefox, Chrome).
My joint account owner's personal information pre-fills in my application, how can I remove their information?
To apply with only your information, please select “no” when asked if you are enrolled in Chase Online during the application. You will then be able to enter your information.
Do I need to know the specific car I want to buy when I apply?
Yes, we need to know which car you'd like to buy and a few details (make, model and trim) as well as the dealer name when you apply so that we can give you the most accurate credit decision and rate.
Can I apply with someone else?
You can apply alone or with another applicant. Simply choose the option to apply with a co-applicant when starting your application.
How old do I need to be to apply?
Generally, applicants must be 18 years or older to apply. Residents of Al have state-specific requirements for 17 and 18 year old applicants
Do I need a down payment?
A down payment is not required but providing one can reduce the amount you need to finance.
How long will it take to receive a credit decision after I submit my application?
Most decisions are available within 2-3 hours. If your application requires a more detailed review, it may take longer. Your credit decision will be sent to the email address on your application.
Post Application
When do my credit decision and Annual Percentage Rate (APR) expire?
Your credit decision and Annual Percentage Rate (APR) are good for 30 days from the decision date.
Can I check the status of my application once I've submitted it?
You may check the status of your loan at any time, please visit chase.com/loanstatus. If you are an existing Chase customer you can sign in with your username and password; if you are a new Chase customer you can locate your application ID number in the email sent by Chase Auto.
Can I make changes after I submit my application?
You can change your car information, term and amount at the dealer or with your dedicated Chase Auto representative. Keep in mind that any changes to your request or car could change your credit decision and terms. If you decide to change your dealer, you'll need to complete a new application online at Chase.com/auto and select Apply Now.
My application was approved, what do I do next?
Print your approval details or show the dealer your approval email. They'll use this information to look you up in their system so you can complete your financing.
Do I need to bring any information with me to the dealer?
The information you need will depend on your particular situation. When you apply, we'll let you know which documents to bring to the dealer, along with proof of insurance and a valid driver's license.
Once I receive my credit decision, how do I purchase my car?
Your credit decision and terms are sent to your dealer upon approval. You can go directly to the dealer to finalize your documentation and purchase your vehicle.
Dealers
Where can I find a list of dealers in the Chase network?
Please use our Dealer Locator to find a dealer in our network.
What if I can't find my dealer in the dealer search/dealer locator?
If your dealer does not return in the dealer search on Chase.com, you will need to apply directly at the dealership. Your financing may or may not be with Chase.
How will my dealer know if I'm approved?
If we approve your loan, we'll let the dealer know the details of your application decision.
Leases
How do I buy the vehicle I'm currently leasing?
If your lease is currently with Chase, please call the phone number listed on your statement.
If your lease is not with Chase, your ability to apply with Chase will depend on whether or not your Lessor (the company you lease through) allows the leased vehicle to be purchased using a third party finance institution. If so, you can apply online using the Refinance option. If not, you will need to apply directly with the dealer.
Servicing
How long will it take to receive my title?
Your dealer will work with us to complete this process and they'll be able to give you this information.
Will I receive a coupon book or statements in the mail?
You'll receive quarterly statements in the mail. To manage your paperless preferences, sign in to your account and click on “Profile & settings” in the upper left navigation on chase.com then select “Paperless”. From here you can turn paperless statements on or off.
Pre-Application
What information do I need to apply?
To complete an application, you'll be asked to provide your personal information such as name, address, Social Security number, employment information, income, email address, the vehicle you are refinancing make, model and VIN and the details of your requested loan. Keep in mind we may ask for additional information based on your loan type and your application.
What are the credit requirements to apply?
We use a number of factors when making credit decisions, including the information you provide in your application and the information in your credit bureau report.
What should I do if I have a credit freeze?
If you have a credit freeze, you will need to temporarily lift or permanently remove your security freeze by contacting all three credit bureaus (Equifax, TransUnion and Experian) before you submit an application.
Is there an application fee?
Chase Auto does not charge an application fee.
What if I don't know exactly how much money I need to borrow?
You can provide us with an estimated amount. We will call your financial institution to get the exact payoff amount.
What interest rates do you offer?
To view our current auto refinance rates click here.
Note: Assumptions for rates shown include a loan-to-value of 95% for used vehicles, which is from the previous model year, excellent credit history (FICO® credit rating of 740 and above), loan amount of $23,000.
What will my monthly payment be?
Your monthly payment will change depending on several factors, including your refinance loan amount, term and APR. To estimate your monthly payments, please use our Auto Refinance Calculator.
Are there any vehicles Chase does not finance?
The following vehicles are not eligible for financing, include but are not limited to:
Application
How do I apply for an auto refinance loan with Chase?
Auto refinance loan applications can only be submitted online, please click here to view more information.
What should I do if I receive an application system error when applying?
If you continue to receive a system error message, close out of your browser and try again. If that doesn't work then please try using a different browser (i.e. Firefox, Chrome).
My joint account owner's personal information pre-fills in my application, how can I remove their information?
To apply with only your information, please select “no” when asked if you are enrolled in Chase Online during the application. You will then be able to enter your information.
Can I apply with someone else?
You can apply alone or with another applicant. Simply choose the option to apply with a co-applicant when starting your application.
Post Application
When does my credit decision and Annual Percentage Rate (APR) expire?
Your credit decision and Annual Percentage Rate (APR) are good for 30 days from the decision date.
Once my auto refinance loan is completed, how will my previous auto loan get paid off?
We will send the payoff check directly to your financial institution to pay off your previous auto loan.
Can I check the status of my application once I've submitted it?
You may check the status of your loan at any time, please visit chase.com/loanstatus. If you are an existing Chase customer you can sign in with your username and password; if you are a new Chase customer you can locate your application ID number in the email sent by Chase Auto.
What does a "pending" auto refinance loan application status mean?
A "pending" status means that the application is still under consideration pending further credit review. We will contact you if you need to provide additional information and once the decision has been made.
Leases
How do I buy the vehicle I'm currently leasing?
If your lease is currently with Chase, please call the phone number listed on your statement.
If your lease is not with Chase, your ability to apply with Chase will depend on whether or not your Lessor (the company you lease through) allows the leased vehicle to be purchased using a third party finance institution. If so, you can apply online using the Refinance option. If not, you will need to apply directly with the dealer.
Servicing
Will I receive a coupon book or statements in the mail?
You'll receive quarterly statements in the mail. To manage your paperless preferences, sign in to your account and click on “Profile & settings” in the upper left navigation on chase.com then select “Paperless”. From here you can turn paperless statements on or off.